Lucky White Horses Painting

Typically, our orders are shipped within 2-10 days of time, depending on the stock availability. The date of delivery for your order may vary due to carrier shipping practices, delivery location, method of delivery and the number of items ordered, and in addition, your order may be delivered in separate shipments. If you have an urgent order, please check with our customer support team to get an estimate of the delivery timeline, before you place the order.

CANCELLATION POLICY

If you wish to cancel your order, you can do the same within 24 hours of order placement. Please contact our support team to help you with the same. Once cancelled, we shall initiate your refund as store credits which you can use without any time limits. 

RETURN POLICY

As a Brand Policy and due to the fragile nature of our products and complexities of reverse logistics, we do not entertain returns on products delivered in perfect, undamaged condition.

To ensure that we are able to process your returns accurately and promptly, please read through the return process, along with the guidelines that need to be followed.

A product is only eligible for return when:

1. A wrong product has been dispatched and in the event that a product does not match the item selected during order confirmation. Please note that our products are handmade and there might be a slight variation in the shade of the actual product and the image shown on the screen due to the screen resolution and photography effects also.
2. If you identify a quality or a manufacturing defect in the received product.
3. If the package is received in a damaged condition. Please do not accept any package if it is tampered or damaged upon delivery. Do take pictures of the package and share with us, if possible.
4. Any product delivered defective/damaged or wrong should be reported within 5 days of the delivery

 

IMPORTANT – Please make sure you record a complete product opening video, starting from opening the package, when it is delivered to you. In the rare case of a damaged/incorrect order delivery, this VIDEO IS A MANDATE to be shared with us along with your complaint to help us provide the best resolution for you. 

Please return the products in their original packaging. Double-check that you've included all the attachments that came with your order. Once the product is returned to us in the original condition, we shall initiate your exchange or refund as store credit, minus any damages or overheads, if applicable.

 

Write to us at connect@writingsonthewall.in

Or Call us at : 7353032777 

Business Hours : 10 AM to 7 PM IST (Mon-Sat)

We Know You Have Questions!

If you still wish to ask us anything apart from the questions mentioned below, just drop us an email at connect@writingsonthewall.in with your query and someone from our team will get back to you as soon as possible.

Q1. When will I receive my order?

A1. As per our Delivery Policy, our orders are typically shipped between 2-10 days from the time of order placement. This is a generalized timeline, as the delivery time may depend on the item ordered and the shipping address.

Q2. How will I know when my order is shipped?
A2. We shall be sending you a notification on your registered email address and your registered mobile number (if you have opted for the SMS alerts) as soon as your order is shipped along with the tracking details of the same. If you find any problem with tracking your order, please drop us an email and we shall help you out!

Q3. How can I get in touch with you?
A3. Our contact number and email is mentioned on the Contact Us page on our website. Please feel free to reach our for any queries you have. We are also available on chat on the website. As soon as we receive your message, someone from the relevant team will get back to you as soon as possible.

Q4. How can I cancel my order?
A4. Please check our cancellation policy on Return & Refund Policy page

Q5. I do not want to keep my order. What can I do?
A5. Please check our return policy on Return & Refund Policy page

Q6. I received an item which I did not order. What should I do?
A6. Though this is a rarest of the rare cases, we have got you covered! Please contact our customer support team and we shall help you out on a priority basis. More details on Return & Refund Policy page

Q7. I received a damaged item. What should I do?
A7.  This is another rare case where an item is damaged while in transit due to reasons beyond our control. Please contact our customer support team and we shall help you out on a priority basis. More details on Return & Refund Policy page

Q8. Is there any place or a store I can have a look at your products?
A8. We do not have a physical store in any city yet. We sell only online and deliver worldwide!

Q9. I have sent you a query. How soon can I get a response?
A9. Our regular working timing is from 10 AM to 7 PM IST. You can expect a response to your query within 4-8 hours (max) during this time.

Q10. Can I order with COD option?
A10. Yes! We offer COD option for orders below Rs. 4999/-.

Q11. It's past the expected and communicated timeline but I still have not received my order. What should I do?

A11. There can be unforeseen reasons/situations which are beyond our control that can cause such a delay. Although it's a rare case to happen, we take full responsibility if such a situation arises with your order. Please contact our customer support team and we shall provide you a resolution in your best interest.

Q12. What if I refuse the delivery of my order. How will I get my refund?
A12. Refusing the delivery is not suggested and does not guarantee you a refund. Please check our policy on Return & Refund Policy page for details.

We would request and suggest our customers have a look at our published policies on the Website before they place an order with us. We believe in having complete transparency regarding our processes with the people who are an existing, new or a potential future member of our Writings On The Wall family!